Provide technical assistance and troubleshooting for hardware, software, and network-related issues across multiple departments.

• 🔧 Handle Help Desk operations, responding to support tickets and resolving issues efficiently through remote and on-site support.
• 🌐 Configure and troubleshoot LAN, Wi-Fi, and network devices including printers, switches, and routers.
• 💻 Install, configure, and maintain computers, peripherals, and network devices, ensuring minimal downtime and optimal performance.
• 🛡️ Perform hardware installations, upgrades, and preventive maintenance to minimize downtime.
• 📊 Deliver comprehensive technical support for hardware, software, and networking systems across the organization.
• 👨‍💻 Administer and maintain Active Directory and G Suite user accounts, including setup, permissions, and security controls.
• 🏆 Recognized for maintaining a 95%+ issue resolution rate and delivering high-quality end-user support.

Supervise day-to-day warehouse operations, including picking, packing, and dispatching orders for rapid 10-minute delivery.

• 🔄 Processed over 1,000 orders per shift while maintaining high accuracy and on-time performance.
• 👥 Conduct inventory checks, audits, and stock reconciliations to ensure precise inventory control.
• 🖨️ Perform quality checks on inbound and outbound items to uphold product standards.
• 📞 Coordinate with team members to assign tasks and maintain smooth daily operations.
• 📈 Prepare and submit daily reports on stock movements, order status, and damages to management.